Do you want to know?
If you want to know how strong your real estate team is, just unexpectedly miss a few days of work. Most rain makers are “A” type personalities or high “D”s on a DISC profile and rarely miss work. They have their hands in the mixing bowl of everything being made. What if all of the sudden the top producer is out sick for a few days? Unannounced absence due to sickness, family emergencies, or the emergency vacation you’ve been dying to take will tell you where your missing or weak links are in your team.
Who stepped up on your selling team?
What administrative person jumped in and got things done?
Were more things done while you were gone than you expected?
Did anyone panic?
If your staff is like mine, they welcomed a day without a person with attention deficit and obsessive compulsive traits randomly jumping from project to project. If you have the right people on your team – They are task driven and more focused on getting the job done than watching the clock or thinking about taking off early to get their nails done. It never fails – As soon as you take a few days off, especially unexpectedly, that a seller calls with an emergency, that home buyer calls in a panic. How your staff deals with these interruptions will tell you if you have a strong team. Did anything get missed? Did someone step up and write a blog on ActiveRain while you were gone? I’m proud to say we did! Was attention and love given to clients as if I was standing in the room?
I recently watched a reality show where restaurant owners sent in secret cameras watching their staff and were appalled at the bad service that the staff was giving to clients and customers. Unlike the restaurant business where a client or customer will walk out never to return, rest assured that an unhappy buyer or seller will call and leave you messages if your executive assistant didn’t return his or her call quickly enough. One piece of advice that has served me well; Take up for and defend you staff at all times, even when they’re wrong. I’m not saying that you need to lie if a wrong was done, what I’m saying is your staff needs to know is that you have their back at all times. You privately pull them to the side and say hey, you probably should have handled this a little differently and here’s how. I would rather lose a million dollar buyer than disrespect a strong team member who made an honest mistake or was treated unfairly by a buyer or seller.
I know not many of you rain makers will take time off without a bunch of preplanning involved but try it one day and see what happens.
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