Richmond Hill Georgia Homes- The Hand Written Note

The Hand Written Note

The old form of communication, the hand written note, is making a comeback. In this modern day of communications through email, blogs, Skype, face-time… There’s something about receiving a note card in the mail that gives you a bit of anticipation and you’re excited to see what it is. It might go back to being a child, knowing Grandma is sending you money in your birthday card. The simplicity of it is that someone who stops and takes time to write you a thank you note for services that you performed just makes you feel all warm and fuzzy inside.

I make it a point every day to sit down and write 3-5 notes, sometimes more if I’m inspired. The obvious recipients of these thank you notes are buyers and sellers that we work with every day. Think about it, we come in contact with people in all professions throughout the day that need to be congratulated or thanked for providing great service.

Think about the lady at the post office that always has a smile on her face, the girl at the bank who is obviously having a bad day and just needs someone to say that she’s appreciated, the home inspector that stopped what he was doing to answer questions and concerns you had, the closing attorney willing to stay an hour past their end of business to get the closing done for your clients.

I want you to consider something that I’ve started doing in the past year. I must warn you, this isn’t easy to do. Send a hand written thank you note to someone that has given you a hard time or has given you bad service or just downright wasn’t friendly.

I had to fire a client this week. The client was rude, inappropriate, and put my staff down with profanity and comments that certainly could not be true. I was proud of myself for keeping my head and telling him that we were going to allow him to move on to someone else. To say I was angry and mad is an understatement. I swallowed my pride, got out my note cards and sent him a really nice thank you note for allowing us to work with him and apologizing that it didn’t work out. That note card took ALL DAY to write. The little devil sitting on my shoulder was telling me all day long to not send the note. But, you know what? Somewhere down the line that guy will remember that I was courteous, gracious and friendly to him even through the exit.

With all the reports of the post office downsizing, possibly stopping Saturday mail delivery, I hope we never lose the ability to sit down and write someone a hand written thank you note.

Richmond Hill Ga Real Estate Randy Bocook Keller Williams Realty

The Hand Written Note